FAQs - Waterside




We were established in 1963, and ever since we have sought to be the market leaders within our industry. Through family-ownership and knowledge that has been passed down through the generations, we have developed a strong understanding into what truly makes a family holiday experience memorable and we endeavour to provide an unrivalled holiday home ownership experience with service to reflect the sought after holiday homes on our prestigious parks. Our continual programme of investment has seen millions of pounds invested to improve our parks and the service that we offer, and this will continue moving forward. Most importantly, our commitment to service and creating a personal connection with our holiday home owners is extremely important to us. We are here to help you every step of the way.

The site fees vary upon location. You can find the current fees in our latest brochure.

For Dorset parks click here

For our Cornish park click here

Owning one of our holiday homes doesn’t just give you access to the sea-side and nature but also a range of park facilities including swimming pools, our award winning restaurants and lots of evening entertainment. With your experience day you can get a chance to fully explore the benefits of holiday home ownership with Waterside.

Start by booking an experience day today.

It’s easy to book an Experience Day, all you need to do is call 01305 896 768 and one of our friendly advisors will be able to book you in for a day that suits you. You will be able to ask them any questions preceding your visit so you can make the most out of the day. We look forward to welcoming you in!

Yes, we know this is important to lots of our home owners and we offer quoting on request.

There are additional running costs for your Holiday Home, including electric and gas bills, insurance and water supply.

Waterside, Chesil and Tregoad are open from the 1st March to the 15th January every year giving you an amazing 46 week season. This means you can enjoy your holiday home over the Christmas and New Year period if you so wish. Most on-park facilities are open from mid March until the end of October. Osmington is open from 15th March to the 15th January.

Yes, fully managed letting packages are available through our award-winning holiday’s brand. This unique service analyzes booking trends and market conditions to maximise your holiday home occupancy, with all bookings, payments, guest correspondence, key handling, check in/check out services included.

Your home TV Licence will usually cover you to watch live TV on any channel and BBC programmes on BBC iPlayer on any device away from home.

You’ll need to buy a TV Licence for your static caravan, mobile home or moveable chalet if: anyone, at the same time, is watching or recording live TV on any channel or watching or downloading BBC programmes on BBC iPlayer at your main licensed address.

Certainly. As an owner you are welcome to bring your pet with you particularly as the surrounding areas are fantastic for dog walking. As it is a family park we do restrict certain breeds of dog (please ask for details) and request that they are kept on a lead whilst in the park.

Most certainly! For many, being able to invite family and friends to stay is part of the joy of owning a holiday home. We are happy to make the arrangements and greet your family and friends into the park if you are unable to. Use of all the leisure facilities is complimentary for all of your immediate family (parents, grandparents, children and grandchildren). Wider family (such as uncles, aunties, brothers and sisters) receive complimentary entry to our entertainment venues and are very welcome to use the leisure facilities for a small charge. There is no external membership available to our facilities, all the facilities are exclusively for owners and holiday makers.

All of our holiday homes have a parking space available for owners to park their vehicles.

No, you own the holiday home but the land that it is on is sited.

No, Waterside Holiday Group is designed to be enjoyed as your perfect retreat, not as a permanent residence.

Yes, we can offer finance packages available through Santander.

With 7.4% representative APR and terms up to 120 months, our finance packages are the most popular choice our owners use to fund their holiday home.

No, the holiday home must be purchased through the park.

Yes, for new and pre-loved holiday homes we will show you which locations are suitable for the size of holiday home you are purchasing and then the choice is yours!

No, we do not have an age limit for the holiday homes on our parks, however we do require them to be kept in a good condition. The licence was drawn up in association with our industry trade body, the British Holiday Home and Parks Association (BH&HPA), in association with the Office of Fair Trading.

All of our holiday homes come with free super-fast Wi-Fi which is accessible across the parks.