Privacy policy
Waterside Holiday Group is a trading name used by two separate companies. Bowleaze Cove Holiday Park & Spa (previously known as Waterside Holiday Park & Spa) and Chesil Beach Holiday Park (previously known as Chesil Vista Holiday Park). These parks are owned by Waterside Holiday Group Limited, Registered Office Address: 10 Bridge Street, Christchurch, Dorset, United Kingdom, BH23 1EF Head Office Address: Waterside Holiday Group Ltd, Bowleaze Cove, Weymouth, Dorset DT3 6PP Company Registration No: 02328741 registered in England & Wales Vat Registration No: 335966074 Any communication about these parks is sent on behalf of Waterside Holiday Group Limited
Osmington Mills Lodge Park (previously known as Osmington Holiday Park) is owned by Osmington Holiday Park Ltd, Registered Office Address 10 Bridge Street, Christchurch, Dorset, United Kingdom, BH23 1EF Head Office Address: Osmington Holiday Park Ltd, Bowleaze Cove, Weymouth, Dorset DT3 6PP Company Registration No: 12220187 registered in England & Wales Vat Registration No: 335176894 Any communication about this park is sent on behalf of Osmington Holiday Park Ltd
Waterside Holiday Group and Osmington Holiday Park Ltd are committed to protecting your personal information and being transparent about what information we hold. In this Privacy Policy, Waterside Holiday Group Ltd is hereafter described as “Waterside”.
Our Contact details:
Name: Waterside Holiday Group
Address: Waterside Holiday Group Ltd, Bowleaze Cove, Weymouth, Dorset, DT3 6PP
Phone Number: 01305 833103
Email: info@bowleazecoveholidays.co.uk
Our Website
Access to and use of this Website is subject to the terms and conditions set out below. By accessing and using this Website, you agree to be bound by these terms and conditions. Waterside makes no representation about any other Website which you may access through this one. Waterside has no control over the content of any Website that is independent from Waterside. In addition, a link to a non-Waterside Website does not imply that Waterside endorses or accepts any responsibility for the content or use of such a Website or link.
Copyright and Trade Marks
The site contains material which is owned or licensed by Waterside and is protected by international copyright, trade mark and other intellectual property laws. You may not modify, copy, reproduce, republish, upload, transmit or distribute in any way any material from the site.
All rights to trademarks, service marks, copyrights, names, terms, symbols or designs which are owned or identify and distinguish goods or services owned, used, produced or licensed by, whether registered or not, are hereby reserved. Trademarks, service marks, names, terms, symbols or designs owned, used, produced or licensed by Waterside may not be used, copied, or reproduced without the express written consent of Waterside.
Location and Jurisdiction
This website is operated and controlled by Waterside from the United Kingdom. Waterside is a corporation organised and existing under the laws of England. Waterside does not intend to avail itself of any of the laws, protections or benefits of any other jurisdiction.
All interactions that occur between Waterside and any person accessing this website or any person communicating electronically with Waterside shall be considered to occur in the United Kingdom, where this website is posted and where electronic mail is received. This agreement and the contents of this website shall be governed by and construed in accordance with the laws of England.
Information Collection
We collect information about you in the following ways:
Information you give us – For example, when you request information from us, make a booking enquiry or booking. When you make an enquiry or booking we’ll ask for personal information, like your name, email address and telephone number.
Information we get from your use of our website and services. We collect information about our online content that you use and how you use it, like when you visit our websites or view and interact with our ads and content. We, like all organisations, are able to confirm what browser you are using, IP address and computer operating systems that are being used and this information may be used to improve the services we offer.
Information from known third parties. We may also receive information about you from our third party partners with whom you choose to interact, for example websites such as Hoseasons. To the extent that we have not done so already, we (or they) will notify you when we receive information about you from them and tell you how and why we intend to use that information.
Wherever possible we use aggregated or anonymous information which does not identify individuals by name. See below How we use your information to understand our purposes for processing your personal information.
What personal information do we process?
We collect, store and use the following kinds of personal information:
Your name and contact details, including postal address, telephone number and email address
Your date of birth
Financial information you provide where you make a payment, such as bank details or credit/debit card details, although we don’t store credit or debit card details (see below)
Information about your computer/mobile device and your visits to and use of this website, including for example your IP address and geographical location
Information relevant to our services which you use/which we consider of interest to you or to get full value from your stay with us or exploration of holiday home buying opportunities
Any other personal information you share with us as part of your enquiry to us or for the provision of our services
Do we process Sensitive Personal Information?
Certain categories of personal information are regarded by the law as more sensitive than others.
This is known as ‘special category’ or ‘sensitive personal data’ and covers things like information about your health, ethnic origin, religious beliefs, political opinions or any genetic or biometric data that is used to identify you.
We do not usually collect ‘sensitive personal data’ from people contacting us or customers of our services unless there is a clear reason for doing so, such as health or dietary requirements for provision of appropriate accommodation, access or additional information relevant to your stay with us. We will ask you if we can make a note of this information before recording it.
Your debit and credit card information
If you use your credit or debit card to make a payment to us we will use a specialist payment processor. We will also ensure that card details are handled securely under Payment Card Industry (PCI) Data Security Standards. For more information about these Standards see here – https://www.pcisecuritystandards.org/security_standards/index.php.
If you provide your card details to make a payment by phone, only Waterside staff who are authorised and trained to process payments should be able to collect or see your card details. We never store your credit or debit card details following the completion of your transaction. All card details and validation codes are securely destroyed once the payment has been processed.
How we use your information
As the controller of customer and prospective customer personal data there are a variety of purposes for which us as the controller processes personal data. The following below sets this out:
| Purposes for processing Personal Data | Lawful basis |
| To provide you with the services, products or information you have requested | Consent and Explicit Consent e.g Health Data |
| To provide information about our special offers, new developments, holiday home buying opportunities where you have consented to being contacted for those purposes | Legitimate Interests |
| To deliver products or services to you during your stay or visit with us | Contractual Obligation |
| For administration purposes (for example we may contact you regarding a booking you have made or an enquiry you have submitted to us); | Consent |
| For internal management, such as record keeping of enquiries, feedback or complaints; | Legal Obligation |
| To invite you to provide feedback on our services | Consent |
| Where collecting and holding your information is required or authorised by law; | Legal Obligation |
| Credit Risk reduction or fraud prevention (using external specialist services to help us | Legal Obligation |
| To respond to any data subject access requests that we may receive from you | Legal Obligation |
| Notifying you about changes to our terms or privacy policy | Legal Obligation |
Legitimate Interest:
In certain instances, we collect and use your personal information by relying on the legitimate interest legal basis. In broad terms, our “legitimate interests” means our interest in being able to run our business successfully in the provision of its intended services to you. This includes communications to:
Individuals currently experiencing the holiday services being provided by the group
individuals who have contacted the Caravan Sales teams requesting communications regarding a potential purchase from Waterside Holiday Group
owners in contract with Waterside Holiday Group
staff and potential employees
The use of CCTV recording equipment in and around our premises for monitoring and security purposes
If we rely on the “legitimate interests” basis to use your personal information, we will only use the information in accordance with the purposes described in this Policy.
When we legitimately process your personal information in this way, we also consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where collection and use of your information would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law)
Consent:
In many instances, we will rely on obtaining your consent to our use of your personal information in a certain way (for example, asking for your consent to use your personal information to send you marketing information such as special offers)
Legal Obligation:
We may need to collect, process and disclose personal information to comply with a legal obligation. For example, where we are ordered by a court or regulatory authority or we are legally required to hold transaction details for accounting/tax/fraud prevention purposes.
Performance of a contract:
For example if you place a deposit, make a booking or complete a purchase with us for a single item or ongoing service, such that we need to be able to process your information for the purpose of meeting our contractual obligations.
Your rights
You have the following legal rights in relation to our collection and processing of your personal information:
Right to be informed – you have the right to be told how your personal information will be used. This Policy and other policies and statements used on this website and in our communications are intended to provide you with a clear and transparent description of how your personal information may be used.
Right of access (Subject Access Request) – you can write to us to ask for confirmation of what information we hold on you and to request a copy of that information (and other related information). Provided we are satisfied that you are entitled to see the information requested and we have successfully confirmed your identity, we will provide you with your personal information subject to any exceptions that apply.
Right of erasure (Erasure Request or Request To Be Forgotten) – at your request we will delete your personal information from our records as far as we don’t have an overriding legitimate reason for holding on to it (e.g. to comply with a legal obligation).
Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask us to update those records. You can also ask us to check the personal information that we hold about you if you are unsure whether it is up to date or not.
Right to restrict processing – you have the right to ask us to restrict the processing of your personal information if there is disagreement about its accuracy or whether our use is legitimate or not.
Right to object – you have the right to object to processing where we are: (i) processing your personal information on the basis of the legitimate interests ground (see ‘Legal basis for processing’ above) and we have no compelling reason we can demonstrate to continue with that processing; (ii) using your personal information for direct marketing, or; (iii) using your personal information for statistical purposes.
Please note that we must be sure that we are acting in response to a genuine request from you and without proper identification we could delete or release your important personal information. As a result, we require you to prove your identity with a copy of two pieces of approved identification, when submitting a request or objection to the address in Contact Us below. The record of this approved identification will be destroyed as soon as it has served its purpose in confirming your identity.
It is always your choice as to whether you want to receive information about our services. If you do not want us to continue to contact you, you have the right to object or change your mind at any time.
You may opt-out of our marketing communications at any time by clicking the ‘unsubscribe’ link in at the end of our marketing emails.
You can also change or edit any of your contact preferences at any time (including telling us that you don’t want us to contact you for marketing purposes by telephone, or by post) by contacting us at dataprotection@watersideholidays.co.uk or you can write to: Data Protection, Waterside Holiday Group, Waterside Holiday Park & Spa, Bowleaze Cove, Weymouth, Dorset, DT3 6PP
If you have indicated that you do not wish to be contacted by us for marketing purposes, we will retain your details on a ‘suppression’ list to help ensure that we do not contact you accidentally. However, we may still need to contact you if you carry on dealing with us, including (but not limited to):
Processing a booking or enquiry with us;
Providing you with information you need in order to complete a booking or conclude an enquiry placed with us;
Explaining and apologising where we have made a mistake; and
Dealing with future legal claims in connection with a contract we have with you
To exercise any of the rights above, please send a description of the personal information in question to the Data Protection address shown in the Contact Us section below with two forms of identification as stated above.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at dataprotection@watersideholidays.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Data Subject Access Requests (DSAR)
You have the right to access to your personal information. Also known as a Data Subject Access Request (DSAR). This means you are entitled to obtain the following information about yourself:
- Confirmation that we are processing their personal data;
- A copy of their personal data; and
- Other supplementary information;
A third party may make a request on your behalf. We will require evidence from the third party as to evidence this entitlement.
How do we provide you with the data you have requested?
If you make a request electronically (via electronic means), we will provide the information in a commonly used electronic format unless you have specified otherwise. Please note, we may extend the time to respond by a further two months if the request is complex or you have made multiple requests. As you have the right to be informed, we will always ensure you are notified within one month of receiving the request, accompanied by an explanation.
How Long do we have to comply with a request?
We must act on your subject access request without undue delay and at the latest within one month of receipt. This is calculated as beginning from the day following receipt of the request until the corresponding calendar data the following month. We may request your identity to satisfy the request, however this will be proportionate to the request itself and if we have doubts of the authenticity of identification.
Will it cost you anything?
For the vast majority of requests, we cannot charge you a fee. Where the request is manifestly unfounded or excessive, we may charge a reasonable fee to cover the administrative costs of complying with the request. This also applies in the event that you request further additional copies of data following your initial request. This will again be charged as an administrative cost
Recipients – Information and disclosure
We do not share, sell or rent your information to third parties for marketing purposes. However, we may disclose your personal information in the following circumstances:
To other Waterside Holiday Group entities, trading subsidiaries, suppliers or service providers to provide the products or services you’ve requested from us. For example, where, we use a separate company to deliver goods or services to you as part of your agreed contract or purchase with us.
To third parties who support our operations and services under our instructions and within the boundaries of this policy. The legal phrase used to describe these types of third parties is ‘data processor’. These third parties include trusted partners for marketing or service deliver purposes e.g website hosting companies. We require these third parties to act lawfully in accordance with our instructions and ensure that appropriate controls are in place to keep your information secure. We regularly monitor the activities of these companies and partners to ensure they are complying with Waterside Holiday Group’s high standards of care and data protection.
Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example, where ordered by government bodies and law enforcement agencies), or in order to enforce or apply our rights (including in relation to lawful operation of our website or enforcing applicable terms and conditions) or to protect the Waterside Holiday Group, for example in cases of suspected fraud or defamation.
Inappropriate website content
If you post or send any content that we believe to be inappropriate, offensive or in breach of any laws, such as defamatory, abusive, or hateful content on our social media pages or any other channels, if necessary, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.
Keeping your personal information
We keep your personal information only for as long as we need to use it for the purposes set out in this Policy. It is securely stored.
We have adopted a data retention policy that sets out the different periods we retain personal information for in respect of these relevant purposes. The criteria we use for determining these retention periods is based on various legal requirements; the purpose for which we hold data and whether there is a legitimate reason for continuing to store it (such as in order to deal with any future legal disputes or record of our transactions); and guidance issued by relevant regulatory authorities including, but not limited to, the Information Commissioner’s Office (ICO).
Contact us
If you would like to receive further information about this Policy or any of our safeguards, please contact Data Protection, Waterside Holiday Group, Bowleaze Cove Holiday Park & Spa, Bowleaze Cove, Weymouth, Dorset, DT3 6PP or dataprotection@watersideholidays.co.uk
Cookies
The Waterside Sales website may use a “session cookie” to identify your browser “session” as you move between pages on the website and perform activities. The website cookie allows our website to recognise each subsequent request from your browser as being the same browser that made the initial request to our website.
Cookies are a very small text file that is stored on your device (for example, your PC or your phone) by your web browser. It contains a simple text code that your browser sends back to our website each time you browse to a new page. This allows the website to look up your specific session and associate data for that session with your browser. The data itself is not stored in your cookie but on the server(s) operating the website.
Each page on our website is generated by a sophisticated Content Management System (CMS) called WordPress. This system may provide a number of interactive features where your experience may be tailored according to your past activity on the website. Such features require the “session cookie” to operate. As we improve our website over time, more advanced features may be added that also require a “session cookie” to operate. These cookies have names that begin with wordpress_ and PHPSESSID
Google Analytics
The Waterside Sales website uses cookies to allow Google Analytics to function correctly. Google Analytics is a free web analytics tools that helps us understand how visitors engage with the Waterside Sales website. These cookies have names that begin with __utm such as __utma and __utmz.
Google Analytics collects information anonymously; it reports website trends without identifying individual visitors. The cookies store information such as the number of visits to the website and what site referred the visitor to the web page. We use the information to view reports about how visitors interact with the website and to help us improve the website. A different set of cookies is used for each website, and visitors are not tracked across multiple sites.
Information about these cookies and how to reject or delete them: https://policies.google.com/technologies/ads and www.google.com/intl/en/policies/privacy/ads/#toc-analytics
To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout Google’s privacy policy: www.google.com/intl/en/privacypolicy.html
How to control and delete cookies
You may restrict or block the cookies which are set by the Waterside Sales website, or any other website, through your browser settings. To find out more about cookies and how to manage them, visit: www.aboutcookies.org Please be aware that restricting cookies may impact on the functionality of the Waterside Sales website.
