Owners FAQ 2017-04-22T14:40:40+00:00

Frequently Asked Questions

We were established in 1963, and ever since we have sought to be the market leaders within our industry. We seek to provide an unrivaled holiday home ownership experience with service to reflect the sought after holiday homes on the prestigious park. Our continual programme of investment has seen millions of pounds invested to improve our parks and the service that we offer, and this will continue moving forward.

Most importantly, our commitment to service and personal connection with our caravan owners is extremely important to us. We are here to help you every step of the way.

Most certainly! For many, being able to invite family and friends to stay is part of the joy of owning a holiday caravan. We a’re happy to make the arrangements and greet your family and friends onto the park if you are unable to. Use of all the leisure facilities is complimentary for all of your immediate family (parents, grandparents, children and grandchildren). Wider family (such as uncles, aunties, brothers and sisters) receive complimentary entry to our entertainment venues and are very welcome to use the leisure facilities for a small charge. There is no external membership available to our facilities, all the facilities are exclusively for owners and holiday makers.
Yes, for new caravans we will show you which locations are suitable for the size of caravan you are purchasing and then the choice is yours!
No, we’’re offering new caravans with an unlimited tenure for a limited period- you can keep it on the park for as long as you like. The licence was drawn up in association with our industry trade body, the British Holiday Home and Parks Association (BH&HPA), in association with the Office of Fair Trading.
Waterside Holiday Park is open from the 1st March to the 15th January every year giving you an amazing 46 week season. This means you can enjoy your caravan over the Christmas and New Year period if you so wish. Most on-park facilities are open from mid March until the end of October.
No, Waterside is licensed as a holiday park. Your caravan is designed to be enjoyed as your perfect retreat, not as a permanent residence.
You own your caravan, but not the land upon which it is sited.
Certainly. As an owner you are welcome to bring your pet with you particularly as the surrounding area is fantastic for dog walking. As it is a family park we do restrict certain breeds of dog (please ask for details) and request that they are kept on a lead whilst in the park.
The annual site fees include most utilities including VAT, general and water rates, park maintenance and security. They also include all the elements of the holiday home owner’s package which is why Waterside is so special.

Many of our owners take advantage of our range of very affordable finance options that can help you in the decision making process.  We have low deposit finance available and we currently use Hitachi Capital & Black Horse Finance.

We do –and as appointed representatives for Compass are able to provide you with a quote.

Yes! Fully managed sub-letting packages are available through our award-winning holiday’s brand.